Return and Refund Policy – Minca Paris

At Minca Paris, we want you to be fully satisfied with your order.

Right of Withdrawal

In accordance with the provisions of the French Consumer Code, you have 14 days from the date you receive your order to notify us of your decision to withdraw from the purchase, without having to provide a reason.

To exercise this right, please contact us at:

mincaparis@gmail.com

Returning Items

After notifying us of your decision to withdraw, you have 14 days to return the items to us.

Items must be returned:

• In their original condition;
• Unworn (except for simple fitting or trying on);
• Unwashed;
• Free from perfume, laundry detergent, or smoke odors;
• Free from stains or damage;
• With all original tags attached and, if possible, in their original packaging.

Any item showing signs of use or depreciation may be subject to a reduction in the amount refunded, in accordance with applicable regulations. Items that do not meet these conditions may be refused.

Return Shipping Costs

Return shipping costs are entirely the responsibility of the customer.

We recommend using a tracked shipping service. Minca Paris cannot be held responsible for parcels that are lost or damaged during return shipping.

For international returns, any customs duties, taxes, or import fees associated with the return are also entirely the responsibility of the customer. The parcel must be shipped with duties and taxes paid (DDP) so that no charges are billed to Minca Paris.

If customs duties, taxes, or import fees are charged to Minca Paris upon receipt of the returned parcel, the amount of such charges will be deducted from the refund due to the customer.

Refunds

The refund will be issued within a maximum of 14 days from the date we receive the returned items or receive proof that the items have been shipped, whichever occurs first.

The refund will be made using the same payment method used for the original order, unless the customer expressly agrees to a different refund method.

Shipping costs are non-refundable.

Defective Item or Incorrect Order

If you receive a defective item or an item that does not correspond to your order, please contact us as soon as possible at mincaparis@gmail.com, including photographs of the item concerned.

We will offer an appropriate solution as soon as possible.

Parcels Not Collected from a Pickup Point

Customers are responsible for tracking their parcel and collecting it within the timeframe specified by the carrier.

If a parcel is returned to the sender because it was not collected by the customer within the timeframe specified by the carrier, the customer is asked to contact our customer service as soon as possible.

Any request made after the expiry of the statutory withdrawal period will result in neither the reshipment of the parcel nor a refund.

At its sole discretion and purely as a goodwill gesture, Minca Paris may issue a store credit corresponding to the value of the returned products, less the initial shipping costs.