Shipping Policy – Minca Paris

At Minca Paris, we do everything we can to prepare and ship your order as quickly as possible.

Order Processing

Orders are prepared once payment has been successfully validated.

The processing time is generally 1 to 3 business days, excluding weekends and public holidays.

During periods of high activity (collection launches, promotions, holidays, or sales), this timeframe may exceptionally be extended.

Delivery Times

Estimated delivery times are as follows:

• France: 3 to 5 business days
• European Union: 5 to 8 business days
• International: 5 to 15 business days

These timeframes are provided for guidance only and may vary depending on the carrier, customs procedures, or circumstances beyond our control.

Carriers

Orders are shipped via Colissimo or Chronopost, depending on the destination and the delivery method selected.

A tracking number will be provided to the customer once the order has been shipped, when available.

Shipping Costs

Shipping costs are automatically calculated during checkout and displayed before payment is confirmed.

Customs Duties and Taxes

For deliveries outside the European Union, customs duties, import taxes, or other fees may be imposed by the authorities of the destination country.

These charges are not included in the product prices or in the shipping fees charged by Minca Paris.

They are entirely the responsibility of the customer, who is solely responsible for paying them and complying with the regulations applicable in their country.

If the customer refuses to pay these charges, resulting in the parcel being returned or destroyed by the relevant authorities or carrier, Minca Paris cannot be held responsible. Any costs incurred by Minca Paris may be deducted from the customer's refund, to the extent permitted by law.

Delivery Address

The customer is responsible for ensuring that the information provided when placing the order is accurate.

If an incorrect or incomplete address results in the parcel being returned, any reshipping costs will be borne by the customer.

Delivery Delays

Delivery times are provided for guidance only.

Minca Paris cannot be held responsible for delays attributable to the carrier, customs authorities, force majeure, or any other circumstances beyond its control.

Lost or Damaged Parcels

If a parcel is lost or arrives damaged, the customer is asked to contact Minca Paris as soon as possible at mincaparis@gmail.com.

An investigation will then be opened with the carrier. The processing time for such an investigation depends entirely on the carrier concerned.

Unclaimed Parcels

Any parcel returned to Minca Paris due to an incorrect or incomplete address, the recipient's absence, or failure to collect the parcel may be reshipped at the customer's expense.